Knowledge Base
Solutions, troubleshooting guides, and best practices
Battle-Tested Solutions
The Knowledge Base contains practical troubleshooting guides and solutions drawn from real MSP and enterprise environments. These aren’t theoretical - they’re fixes for problems you’ll actually encounter.
What You’ll Find Here
This section provides systematic troubleshooting procedures and quick reference materials. Each guide includes:
- Step-by-Step Procedures - Methodical approaches to isolate and resolve issues
- Real-World Examples - Actual problems and their solutions
- Command References - Copy-paste ready commands for common tasks
- Best Practices - Proven approaches that work in production
Available Articles
Troubleshooting Guides
- Windows Common Issues - Solutions for frequent Windows problems including DNS, RDP, services, updates, and permissions
- Network Troubleshooting - Systematic network diagnostics using the OSI model approach
- Active Directory Troubleshooting - AD replication, authentication, Group Policy, and DNS issues
Quick References
- Command Quick Reference - Copy-paste ready commands for Windows, Linux, PowerShell, and network administration
Troubleshooting Best Practices
Start Simple
- Check cables, power, and basic connectivity first
- Verify services are running
- Review recent changes
- Check for obvious error messages
Be Systematic
- Follow a methodical approach (OSI model for network issues)
- Make one change at a time
- Document what you try and the results
- Verify each fix before moving to the next step
Document & Learn
- Record symptoms, steps taken, and what fixed it
- Understand WHY a fix worked, not just that it did
- Add solutions to your documentation
- Share knowledge with your team
Know When to Escalate
- Stuck for 30+ minutes? Get a second opinion
- Critical systems down? Call in backup immediately
- Don’t guess with production systems
- It’s better to ask than to break something worse
Contributing
Found a solution that worked for you? Encountered a problem not covered here? Email suggestions to kevin@glyph.sh.
Related Articles
Active Directory Troubleshooting
Common Active Directory issues and solutions for domain environments
Network Troubleshooting
Network diagnostics and troubleshooting for enterprise environments
Windows Common Issues
Common Windows problems and solutions for MSP environments
Command Quick Reference
Essential commands for Windows, Linux, and network administration